Bespoke isn’t a different process from production work — it’s the same workshop, the same materials, the same craft. The only thing that changes is that nothing is repeating. Each bespoke piece is its own conversation, its own drawing, its own bonded-edge moment. That’s the work we enjoy most.
Step 1: The brief
Phone or email is fine. A sketch, a photo, a Pinterest pin, a CAD file — whatever you have. The first conversation is about what you want the piece to do — protect something, display something, hold something, signal something — rather than what it should look like. Form follows function on bespoke work, almost without exception.
Step 2: Concept & quote
Within 24–48 hours we’ll come back with a concept drawing (usually 2D, sometimes 3D rendered) and a quote. The drawing isn’t final — it’s a starting point for the conversation. We expect 2–3 rounds of refinement on most bespoke briefs before the design locks. There’s no charge for design work on commissioned pieces.
Step 3: Production
Once you sign off the drawing and quote, the piece moves into production. CNC cutting first (we cut from a single sheet wherever possible to keep the optical match perfect), then hand-bonding for the joints, polishing the edges, and any branding / print / engraving work. Most bespoke pieces ship in 2–4 weeks. Urgent work in 48 hours.
Step 4: Delivery & (sometimes) installation
Smaller bespoke pieces ship in foam-lined cartons via tracked courier. Larger or more delicate work ships in custom-built timber crates on pallet network. For valuable or installation-sensitive work — museum cases, branded retail fixtures, complex multi-piece assemblies — we can deliver and install on-site.
Pricing & minimums
No minimum order quantity. We’ll happily make one piece if that’s what you need — some of our favourite projects have been single commissions. Pricing varies enormously by complexity: a simple bonded acrylic cover might be under £50, a complex backlit branded activation display can run into the low thousands. We quote each piece on its own merit, transparently broken down into material, labour and finishing.